Privacy Policy

1. Who We Are

OpsNerve (“we”, “us”, “our”) provides AI-powered operations intelligence software for engineering and platform teams. This Privacy Policy explains how we collect, use, and protect your personal information when you visit opsnerve.ai or interact with us.

For any privacy-related enquiries, contact us at [email protected].

2. Information We Collect

We collect only what is necessary to respond to your interest in OpsNerve:

• Contact information — your work email address when you submit a form on our website.
• Usage data — standard web server logs including IP address, browser type, pages visited, and time of visit. This data is anonymised and used solely for security and performance monitoring.
• Communications — any information you voluntarily provide when you email or message us.

We do not collect sensitive personal data, financial information, or data from children under 16.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry and arrange a product demonstration.
• Send you updates about OpsNerve features, news, or early access opportunities — only where you have consented or have an existing interest in our product.
• Improve our website and communications based on aggregated, anonymised usage patterns.
• Comply with legal obligations.

We will never use your information for automated decision-making or profiling that produces legal or similarly significant effects.

4. Legal Basis for Processing

Where applicable under GDPR or equivalent data protection laws, we process your personal data under the following legal bases:

• Consent — when you submit your email to hear from us.
• Legitimate interests — to respond to direct business enquiries and maintain the security of our systems.
• Legal obligation — where required by applicable law.

5. Third-Party Services

We use the following third-party services that may process your data on our behalf:

• FormSubmit (formsubmit.co) — handles form submissions on our website. Email addresses submitted via our contact forms are routed through their service. Please review their privacy policy at formsubmit.co.
• Hosting provider — our website is hosted on infrastructure that may log access requests for security purposes.

We do not sell, rent, or share your personal data with any third party for marketing purposes.

6. Data Retention

We retain your contact information for as long as necessary to fulfil the purpose for which it was collected — typically the duration of our business relationship or follow-up conversation. If you ask us to stop contacting you, we will delete your data within 30 days, except where we are required to retain it by law.

7. Cookies

Our website does not currently use tracking cookies or third-party analytics scripts. If this changes, we will update this policy and seek your consent where required.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (“right to be forgotten”).
• Withdraw consent at any time without affecting the lawfulness of prior processing.
• Object to or restrict processing of your data.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated date. For significant changes, we will notify you by email if we hold your contact information.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected].